Traders

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Overview Reviews Publications

Ratings breakdown

15

7

13

34

169

Reviews from actual traders

What do you think about City Index?

Tell the community your thoughts.

This should have been a 4 or 5 star review with a great offering of markets, competitive spreads and instant fills. That said, seemingly recent changes made with TradingView integration have fundamentally broken the platform when trading through TV. Trading through TV used to be excellent and have full functionality but now you can only set a TP & SL through the order window and can no longer modify them mid trade. This means that you can't bring your SL to break even, lock in profit or adjust your TP. As you can imagine, this is a major issue and forces you to babysit the trade or take on the added risk of setting separate individual orders to use as a form of TP & SL. Sometimes sporadically at random it will work so I have no Idea what is causing it. Like I said it didn't used to be this way it used to work perfectly, it's only been the past few months but I'm afraid until this issue is resolved I can't justify giving CI any higher than a 1 star. Sorry guys.

We’re sorry to hear that your experience with us has not met your expectations. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience. Please email us at support.uk@cityindex.com. Thank you for your review. We strive for excellent customer service and are disappointed to hear that you did not have a positive experience. If you are having trouble reaching our support team through email, we strongly recommend contacting us via phone, or by using the live chat feature on our website.

The platform itself would probably only get 2 stars from me, though this may be unfair as I do not have experience of equivalent platforms, but for an android phone the app always has minor glitches and sometimes major ones. The reason for 4 stars is the client service - the team always try very hard and very quickly to deal with issues, and if a platform issue has been expensive they have the power to arrange refunds.

Thank you for your review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback. If you are having issues with your app, we encourage you to contact us so we can assist you with resolving the issue. For immediate assistance, we recommend that you contact us by phone at 0845 355 0801. Our support team is also available by live chat via our website or email at support.uk@cityindex.com

Title: Excellent trading conditions and fast support I’ve had a very good experience with CI Markets so far. Spreads are very tight, execution is fast, and the platform is stable even during volatile markets. Customer support has been responsive and professional whenever I needed help. Overall, a reliable broker for active traders. Highly recommended.

We are glad to hear that you had such a positive experience with one of our onboarding specialists. We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. We appreciate your review, and we are happy to hear that you are enjoying our trading platform.

Great trading platform, with very competitive spreads and execution per trade Customer service first class and great economic news feeds daily Looking forward to another new year 2026,

by pipspredator58

We’re glad to hear that we’ve met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with CityIndex. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance. Our support email is support.uk@cityindex.com and you can also call us directly toll free: 0203 194 1801 (local rate) or Freephone 0800 060 8609. Kind regards.

Customer service really good and quick to answer the call; spread and and the execution rates are better!

Thank you for taking the time to share your positive experience with our services. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

Have used Finspreads/City Index for around 30 years. Never had any complaints. The service and technology platform continue to improve year after year. Highly recommend.

Thank you for taking the time to share your positive experience with our services. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

Have used them for decades, always had knowledgeable staff on the trading for trading, platform also works well for online trading. Have sorted out the issue of withdrawing fund, now get them same day.

Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

Has served me well for years now. I like the platform and features like on chart trading work really well. Easy to customise and get working for the individual. Good technical support avaiable also.

Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!

Quick execution at predictable prices, decent app

Thank you for your 5-star review. We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We would love your feedback as you continue to use our platforms and services. Please email our support team with your comments and suggestions at support.uk@cityindex.com

Very easy to use platform with access to a wide range of instruments and options for gaining exposure to them.

by mwm270867k1294

Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!

I use City Index for my CfD trading. I've had an account with them since 2005. Excellent and well established App on both OS and Android. Excellent web interface for the desktop.They engage with their account holders and from time to time do seriously good webinars.

Thank you for taking the time to share your positive experience with our services and team. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

Great app, easy to navigate. Notifications on trade closures with SLs or TPs. Good customer service, all in all great. Only issue is trading history can be difficult through the app

Thank you for your 5-star review! We are continually working on providing the best of our service to all our customers and we are open to all comments and suggestions. If you think there are any features that the app is lacking, we encourage you to share your thoughts and email us at support.uk@cityindex.com.

Competitive spread but a rather old platform which isn't being updated. Also, it doesn't support immediate visa/mastercard refund like with IG. Also, not particularly careful with is communication including sending out a message saying they will close people's account by mistake. TL;DR - it works but could be better.

We always encourage any suggestions and concerns in regard to your engagements with City Index. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly support.uk@cityindex.com. and call us at Local: 0203 194 1801 (local rate) or Freephone 0800 060 8609.

Withdrawals take too long. Spreads are too wide and non-negotiable unless your got half a million. Not open to fresh ideas or feedback No virtual Card to access funds like some of the others. A bit behind with technology, Cannot get a full trading report through TV integration so cannot review past trades, entries, exits etc, One good thing, is you can trade multiple accounts with a drop arrow.

We're sorry to hear your experience with us was not what you expected. We always encourage any suggestions and concerns in regard to your engagements with City Index. While we strive to make your funding process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are committed to addressing your concerns and will investigate the matter further. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone (0203 194 1801 (local rate) or Freephone 0800 060 8609) or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly support.uk@cityindex.com.

im not happy that you dont support Tier 2 data ... its something that is vital for a trader hope you will consider this

Thank you so much for taking the time to leave a review about our services. We have forwarded your feedback to the relevant team. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience. For assistance or to discuss your feedback in more detail, we recommend contacting us by phone. Once connected, press 9 to speak with a representative. Alternatively, our support team is available by live chat via our website, or email support.uk@cityindex.com.

Very fast, orders are filled instantly

We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index

One of the worst brokers I have ever traded with. They dont allow Micro Lot trading (0.01 Lot). Their minimum trading size is 0.1 Lot or 10,000 Units. All other broker that I have worked with allow micro Lot trading. They don't even provide Volume data on the charts, when I selected Volume indicator, it says - "this vendor does not provide volume data". Volume is the single most import data you need for trading Immediately withdrew all my money from the live account, but guess what? it takes upto 10 Business days for the funds to reach your account. On top of that they have a 15AUD inactivity fee if you dont trade. I will close my account as soon as I receive my funds. One of the biggest RIF-OFF brokers out there. What a waste of time and money. Never chose this broker even if its the last option. No wonder they have got 4-star rating

We appreciate your feedback. While we wish we could provide a true volume indicator for our clients, the unfortunate reality is that FX is an “Over-the-Counter” (OTC) market, so there is no centralized exchange from which brokers can pull volume data. For this reason, we do not have it available. However, we do have multiple different types of helpful indicators that would give you a clear and meaningful analysis to help you make better trading decisions.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.

Ok spreads, no lag executions, RM very fast to fund account for trading.

Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

Good customer service. Easy to open account and easy UI interface

Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

there are some glitches with the trade execution between TV & City Index

Thank you for your feedback. We work hard to provide the most accommodating and exceptional platforms for our clients. Could you please contact our support team with your trading account details so we can assist you further with your inquiry. We would like to help you with your issue, however we require more detail and clarification. If you believe a trade was executed improperly, please don’t hesitate to reach out to us so that we can conduct a thorough investigation. For assistance, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com

Some margins way too high

Thank you for your review. We offer different leveraged accounts strictly based on regulation. A leveraged account allows you to trade with a margin of the funds deposited into your trading account. Margin requirement is the minimum amount of funds required to open a trade. It is based on the price of the pair at the time of entry, the pair itself, and volume being traded. As prices fluctuate, so does the margin requirement. Therefore, is it always best practice to leave an excess of funds than required to keep the position open. Please keep in mind that increased leverage increases risk. For assistance and further information we recommend contacting our support team by phone and press 9 to speak directly with a representative.

great broker. good pre and post trading tools for analysis.

Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

Great and easy to use. Good has hedging option. Tried MT4 which is not user friendly, currently using WEB Platform and happy with it. Great Support too....:-)

by vijay_gopal25

Thank you for your review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience.