I have been automatically charged after my trial and want a refund

Highly likely, you’ve already read our Policy, and you know how it works.

In principle, we don't provide refunds outside the specified refund windows, but we always try to deliver the best service possible, so please contact our Support Team about this. We take specific user circumstances into account and can issue refunds in line with these circumstances.

Refunds for subscriptions activated via mobile apps can only be made in accordance with the terms of Google Play or the App Store. For Google Play purchases, you can request a refund both in the store and on our platform. App Store purchases can be refunded only by the store.