Ratings breakdown
Reviews from actual traders
What do you think about Saxo?
Tell the community your thoughts.
Thank you for your feedback.
We’re glad to hear that the platform meets your expectations and that you’ve had a positive experience with our support team.
We’ll continue working hard to deliver a professional and reliable trading experience.
Hi ckaren,
Thank you for your feedback. After 20min of inactivity you are disconnected, but I have the impression you experience it more frequently. In relation to instruments we are working on expanding the universe. Please e-mail directly at piem@saxobank.com if you have specific instruments you are looking after.
Kind regards,
Saxo
Hi johvdk
Unfortunately we don't have all the tickers available on TradingView as we have on our platform. We are aiming to enhance the offering and cater for needs via TradingView. You can see the current list of available tickers her: openapi.help.saxo/hc/en-us/articles/24974464656413-What-instruments-are-supported-on-TradingView
Kind regards,
Saxo
Hi JuhaL, thank you for sharing your detailed feedback.
We appreciate that you’ve been trading with Saxo via Mandatum Trader for two years and through TradingView for the past year, and it’s good to hear that index trading is now working for you.
At the same time, we understand your frustration around the current limitations. In particular, we hear your concerns regarding:
- The inability to re-adjust OCO orders directly in TradingView
- The need to switch back to the Saxo platform for certain order management tasks
- The lack of access to BTC futures
and especially the limited reporting and export options for active traders
We fully understand that detailed trade exports are essential — not only for tax reporting, but also for post-trade analysis and performance tracking. Having to export trades one by one is not an ideal experience, especially for day traders managing a high number of transactions.
Your feedback is highly relevant, and we will make sure it is shared with the relevant teams for consideration in future platform improvements. Input like yours is valuable in helping us identify where the trading experience needs to evolve further.
Thank you again for taking the time to write such a thorough review.
Best regards,
Saxo
Hi Signaltrader,
Thank you for your feedback. We have livedata integration so there might be a misunderstanding on a specific set of data. I can encourage you to reach out to our API team directly via the following form: home.saxo/platforms/third-party-tools/tradingview
Dear luke741
Thank you for sharing your experience — we really appreciate it.
We’re very glad to hear you had a good start trading with Saxo, but we also understand your disappointment around some of the limitations you’ve encountered.
Pre-market trading: You’re absolutely right — availability can differ between Saxo’s platform and TradingView. At the moment, not all order types or sessions (like pre-market) are supported via the TradingView integration. We understand how important this is and are continuously working to expand functionality.
Instrument availability: Some tickers available on Saxo’s platform may not yet be accessible through TradingView. This is something we’re actively improving as we continue to strengthen the integration and broaden coverage.
Stop loss / take profit behaviour: We understand how frustrating it is to cancel one order just to place another. More flexible order handling (like managing stop loss and take profit simultaneously) is a key part of a smoother trading experience, and your feedback is very relevant here.
We’ve recently strengthened our API integration to improve overall stability and functionality, and feedback like yours helps guide where we focus next.
If you’d like, feel free to reach out to our support team — we’re happy to walk you through current options or setups that might better fit your needs.
Thanks again for taking the time to write such a thoughtful review — it really helps us improve.
Best regards,
Saxo
Hi gllmlbrt,
I am sorry to hear we have promised something and not delivered. We continuously working to improve our offering on TradingView and you find the current list of tickers we support her: openapi.help.saxo/hc/en-us/articles/24974464656413-What-instruments-are-supported-on-TradingView
Kind regards,
Saxo
Dear sn3hul4k,
We are sorry to hear we do not live up to your expectations. In relation to the integration to TradingView we are now live with an updated and enhanced connectivity which should make the integration much smoother.
I hope you find our improvements useful.
Kind regards,
Saxo
Dear geoffrey_pieklak
Thank you for your feedback.
We have recently updated our connectivity to mitigate for breaks as you mentioned. We continue to upgrade and enhance our offering via TradingView and I hope you already by now find it much better.
Kind regards,
Saxo
Dear Mario42046
Thank you for your feedback. Orders that fail we take very seriously. We have recently improved and updated our connectivity so issues like you mentioned should be mitigated now.
Kind regards,
Saxo
Hi preyon thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must be, especially during fast-moving markets.
Regarding your points:
Stop loss and take profit in TradingView: These order types are supported, and we’ve recently strengthened our API integration to improve stability and performance. That said, we recognise that the experience may not always meet expectations, and we’re continuously working to enhance it further.
2FA during high market volatility: Reliable access is critical. If you’re experiencing issues logging in during peak periods, we take this very seriously and encourage you to contact support so we can investigate specific cases.
Fees: We aim to offer competitive pricing alongside a robust platform and broad market access, but we understand that costs are an important factor in your overall experience.
We truly appreciate you taking the time to share this feedback — it helps us improve both platform reliability and the overall trading experience.
Best regards,
Saxo
You should be able to add SL and TP aswell as changing your position. It is also possible to get access to live price data, so you avoid the 15 minute delay.
Feel free to send us a private message with you SaxoID and we will assist you!
Hi Trek - I am sad to hear you had a bad experience. If you provide me with your SaxoID I will happily look into your case and see what I can do from my end to make up for it.
Tusind tak for din feedback. Jeg har sendt det videre til den rette afdeling, men kunne godt tænke mig at undersøge nærmere, hvad det er der fejler. Du må meget gerne sende en direkte besked til os med dit ID og tillige hvornår du oplever den fejler, så vi kan undersøge det nærmere.
I am sad to hear that the available trading products aren't sufficient for your needs.
I am curious to know if there are any stocks in particular you are missing? I'd be happy to take your feedback in and do my best to get those specific instruments supported at TradingView as well.
Looking forward to hearing back from you.
Thank you for your feedback. Ensuring a stable connection is crucial. I’ve sent you a private message so we can investigate the issue further and hopefully find a solution.
— Saxo
Thank you for giving us feedback, although we are sad to hear your experience didn't live up to expectations. Removing orders should be possible, and it should feel smooth. I am suspecting there might be connectivity issues. If you send us a direct message with your SaxoID, then I will make sure its looked into.
Hello, we sincerely apologize that your experience with Client Services did not meet expectations. We take all feedback on service quality seriously and are committed to continuous improvement.
The spreads a often affected by market conditions and often has fluctuations during high volatility.
Thank you for taking your time to send us feedback. If you contact our service department, we will be able to investigate why you money hasn't been processed. Likewise, if you just let us know which stocks you want to trade, which you aren't allowed to as of now, we will look into whether its possible to add those. You can send us a private message or just write in the thread below.
Thank you so much for sharing this!
Hi Noah - I am sad to hear your experience didn't live up to expectations. After reading your review, I think we might be able to give some clarity at your end on what's happening and why.
For example, your TP would be a limit because you for instance are an order sell at a higher price than spot.
As well as closing positions individually as oppose to closing both at the same time, should be possible closing the total exposure in one trade ticket.
If you send us a private message with your SaxoID, then I will make sure its looked into and you are contacted accordingly.
Hello, we sincerely apologize that your experience did not meet expectations. We take all feedback on service quality seriously and are committed to continuous improvement.