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Reviews from actual traders



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This refers to IG France. Good platform, with numerous tools and accessible customer support, BUT too much erroneous data that is never corrected even after being reported, misleading the customer and costing them money. The French platform is inferior to the British one: very few news items are translated from English (even though I can and would like to read them in the original language), and there's no stock screener on the mobile app, unlike the British version (one wonders why, when it would be so simple to translate)... We could also talk about the weekend oil "quotes," which seem completely subjective and misleading, corresponding to nothing concrete or reliable, and which usurp the name and appear to deceive the public. It's very surprising that the AMF (French Financial Markets Authority) has no objections... In short, a lack of rigor and a lack of will to improve. Too bad... Edit June 20, 2026: Confirmation of my previous impression. Erroneous data provided by their sacrosanct SYSTEM. No perspective, no reflection, and no capacity for critical thinking regarding it. Lots of empty words like "We're listening... blah blah blah..." but a total waste of time, and my simplest questions were never answered. Moral of the story: You're just another customer among millions in this cash cow, and it's take it or leave it. No time to waste with you... IG, forgive me again for daring to ask how you calculated the daily percentage change of the WTI CFD ($1), but I know how to count, and your figure was wrong, like many others for anyone who bothers to check...

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how frustrating your experience has been and understand why these issues have left you feeling disappointed. Limitations around platform availability, chart performance, and support interactions are not what anyone expects from a trading provider, and we recognise how disruptive this can be.

While we can’t address individual cases or technical specifics in a public forum, your comments are taken seriously and help highlight areas that need improvement. We regret the experience you’ve had and appreciate you being open about your concerns. All the best, K.N

Thank you for your feedback. We’re sorry to hear about the delay you’ve experienced with IG data when connected to TradingView. We understand how critical real-time pricing is, especially for day trading, and how this discrepancy can make trading directly from TradingView charts impractical.

Your comments have been noted and help highlight areas where improvements are needed. We appreciate you taking the time to share this experience. All the best, K.N

Thank you for sharing your experience. We’re truly sorry to hear how distressing and frustrating this situation has been for you, especially given the length of time involved and the impact it’s had. We understand how important transparency, fairness, and timely withdrawals are, and why this would cause serious concern.

While we’re unable to comment on individual account matters in a public forum, your feedback is taken seriously. We regret the frustration this has caused and acknowledge how upsetting this experience must feel. We encourage continuing engagement through the appropriate formal channels so the matter can be reviewed thoroughly. All the best, K.N

Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your experience hasn’t improved and that the TradingView integration remains frustrating — particularly with open trades not displaying correctly on key charts like NASDAQ (TECH100).

We understand how critical this functionality is and have escalated your comments to our technical teams for further investigation. We truly appreciate your patience and continued feedback as we work toward improving stability and usability across all connected platforms. All the best, K.N

Hi there, thanks for your feedback. Crypto trading isn’t currently available through IG on TradingView, but you can trade cryptocurrencies via our other platforms. Please reach out to our support team if you’d like more details on how to access them. All the best, A.B

Hi there, thanks for sharing your feedback. Some instruments, including certain stocks and cryptocurrencies, aren’t currently tradable through IG on TradingView, though they may be available on our other platforms. We understand fees are an important consideration, and we aim to remain competitive while offering quality service and tools. All the best, A.B

Hi, we’re sorry to hear about the trouble connecting to your account. Please try clearing your cookies and cache, or uninstalling and reinstalling the app, as we haven’t noticed any issues on our side. If you’re still unable to log in, please email us at helpdesk.uk@ig.com with your account details so we can investigate and help you get connected as soon as possible. All the best, A.B

Thank you for your feedback. We’re glad to hear your overall experience has been good. We also appreciate your note about the need to improve and eliminate any delays or lag. Rest assured, we are continuously working to enhance the platform’s performance and responsiveness to provide the best trading experience possible. If you have any specific instances or details about delays you’ve encountered, please feel free to share them so we can address those directly. We're here to help! All the best, A.B

Thank you for your feedback regarding unstable connection issues with IG. We apologize for any inconvenience caused by connectivity challenges. If you are experiencing connection instability, especially when using IG through TradingView or our platforms, we recommend reaching out to our support team at helpdesk.uk@ig.com with your account details. Our team can investigate your specific issue and help restore stable access as quickly as possible. All the best, A.B

Thank you for your feedback. We’re sorry to hear you’ve experienced delays in order confirmation and execution. Our systems are designed to handle high volumes of trades quickly and reliably, but occasional delays can happen due to market conditions or liquidity. If you continue to experience slow order processing, please email helpdesk.uk@ig.com with your account details so our team can investigate and assist you promptly. We appreciate your patience and are committed to improving your trading experience. All the best, A.B