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Apologies for any inconvenience! We are keen to investigate this further and help resolve the issue. Could you please share your UID or any support ticket number you have opened with us? We want to address this as quickly as possible.
Hi, sorry to hear the deposit was a hassle — thanks for the honest feedback. Happy to support if you could share more details.
Two things that should make this much faster next time:
Use Lightning instead of on-chain BTC. Electrum supports Lightning, and on OKX just choose BTC → Lightning network on the deposit screen — deposits arrive near-instantly, vs 30–60+ min for on-chain confirmations.
If sending on-chain, pick a higher fee in Electrum (the slider at send) — low fees are the main cause of long waits. You can track confirmation progress under Assets → Deposit history on OKX.
More detail here: okx.com/help/how-long-does-it-take-for-a-deposit-to-be-completed