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Pepperstone

Broker
Traders
208.4 K
Trade

Ratings breakdown


1,617
491
1,269
3,837
28,699

Reviews from actual traders



What do you think about Pepperstone?

Tell the community your thoughts.

Tool doesn’t receive the orders buy/sell fast it has a lot of delays and makes trading even more difficult

Dear Diego,
We understand how delays when submitting buy or sell orders can affect the trading experience. Reports involving order execution require a detailed review of the relevant platform and server records.
Please contact us from your registered email address at support@pepperstone.com, including your trading account number, platform, affected order numbers, approximate date and time, and any available screen recording. Our team will investigate the activity and provide further clarification.
Team Pepperstone

PepperstoneBroker
Overall good but sometimes the app crashes
by Pacified1995

Dear Trader,
Thank you for your positive 4-star rating and honest feedback. We’re pleased that your overall experience has been good, although we recognise that occasional app crashes can be disruptive.
If this continues, please contact our support team at support@pepperstone.com, including your device model, operating system, app version and any available screenshot or recording. We’ll be happy to investigate and assist.
Team Pepperstone

PepperstoneBroker
Worst broker ever, I had the worst experience with them. I hadn’t experienced any major problems with them until recently. They froze my live account and terminated it without a solid reason.

Dear Trader,
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you have described. We completely understand how frustrating and upsetting it must be to receive this outcome, particularly after a period of trading without any issues.

As a regulated broker, Pepperstone takes its responsibilities to its clients and the applicable regulatory requirements very seriously. Decisions regarding the continuation of a business relationship are not made arbitrarily, but are based on careful internal review as well as our contractual and regulatory obligations. While we are unable to provide specifics regarding account closures, we want to assure you that decisions of this nature are never taken lightly and are always made with the utmost care and consideration.

Our team is here to help ensure that the closure process has been completed properly and that no administrative issues remain. Should you have any further questions or require any additional assistance, please don't hesitate to reach out to our support team directly at support@pepperstone.com — we're always here to help where we can.
Team Pepperstone

PepperstoneBroker
I’ve been trying to close a position for half an hour, but the broker won't let me. I keep getting a sell error. The loss is mounting and there’s no way to close the trade; an error keeps popping up. It is horrible and stressful that the broker would do this. It was recommended to me, but after this, I’m definitely switching brokers.
by blynzx

Dear Trader,
We understand how stressful it is to receive an error while attempting to close an active position, particularly when the market continues to move. This requires prompt investigation.
Please contact our support team immediately through our official live-chat channel or at support@pepperstone.com. Include your trading account number, order number, platform, the approximate time of each attempt and a screenshot of the exact error message. This will allow our team to review the relevant technical and order records and provide the appropriate assistance.
Team Pepperstone

PepperstoneBroker
Not able to cancel the order currently through laptop or mobile using tradingview

Dear Trader,
We understand how important it is to be able to manage orders without interruption. Please contact our support team immediately at support@pepperstone.com, providing your registered email address, trading account number, order number, approximate time of the issue and any available screenshots or screen recordings.
These details will help our team identify the order and investigate why it could not be cancelled through TradingView on either device.
Team Pepperstone

PepperstoneBroker
Pepperstone keeps logging out randomly and it doesn’t work all the time. Freezes trading and cancels orders. But compared to other brokers I’ve tried it’s not that bad.
by Bozone

Dear Trader,
Thank you for recognising the positive aspects of your experience. However, unexpected logouts, freezing or order-related issues are not the experience we want for our clients, and we would appreciate the opportunity to investigate further.
Please contact us from your registered email address at support@pepperstone.com, including your trading account number, platform and device used, approximate time of occurrence, relevant order numbers and any available screenshots or recordings.
Team Pepperstone

PepperstoneBroker
First time bad experience but my mistake actually best broker in world pepper stone thank you paper start has customer support are very friendly ❤️📈
by sinanct123

Dear Trader,
What wonderful feedback — thank you so much for the kind words and the 5 stars! We really appreciate you sharing your honest experience, and we're so glad that things turned around for you. Knowing that our customer support team has been friendly and helpful throughout means the world to us. At Pepperstone, we're always here to support you every step of the way, and we're so proud to have earned your trust. We're always here at support@pepperstone.com whenever you need us. Thank you for being part of the Pepperstone community!
Team Pepperstone

PepperstoneBroker
Good but it´s hard to connect to them on the first attempt, it takes a few times. Connection issues causes some minor irritation.
by Yvsan

Dear Yvsan,
Thank you for your positive rating and honest feedback. We’re pleased that your overall experience has been good, although connecting should be smooth and reliable from the first attempt.
If the issue continues, please contact us at support@pepperstone.com with details of the device being used, the approximate time of occurrence, and any available screenshot or screen recording. Our team will be happy to investigate and assist.
Team Pepperstone

PepperstoneBroker
I highly recommend other traders to use Pepperstone. Its fast, simple interface and easy withdrawal options.

Dear Trader,
Thank you for your fantastic 5-star review and recommendation! We’re delighted that you’ve found Pepperstone fast, easy to navigate and convenient when managing your withdrawals.
Your trust and support mean a great deal to us, and we look forward to continuing to provide you with a smooth experience.
Please don’t hesitate to reach out to our support team directly at support@pepperstone.com whenever you need assistance.
Team Pepperstone

PepperstoneBroker
Great broker, little fuss with deposits. Really trust this broker and I'm glad I'm finally with a broker that has little slippage. Great customer care and love the tradingview account and leverage.

Dear Trader,
Thank you for your fantastic 5-star review! We’re delighted that our smooth deposit experience, reliable execution, customer care and TradingView integration have earned your trust.
It’s wonderful to welcome you to Pepperstone, and we look forward to continuing to provide the trading experience you value.
Please don’t hesitate to reach out to our support team directly at support@pepperstone.com whenever you need assistance.
Team Pepperstone

PepperstoneBroker
I like that it has ctrader which works well with mobile devices and a user friendly website for deposits and withdrawals etc..

Dear Trader,
Thank you so much for this wonderful review and the 5 stars! Giving our traders a great mobile experience on cTrader alongside a simple and user-friendly website for managing deposits and withdrawals is something we're very proud of at Pepperstone. We're so glad that's made a real difference to your trading experience. We're always here at support@pepperstone.com whenever you need us. Thank you for choosing Pepperstone!
Team Pepperstone

PepperstoneBroker
I've been using pepperstone for over a year and prefer it because 1. It syncs with trading view which helps because all my indicators are there 2. Razor accounts are brilliant for trading 3. Mt5 for execution 4. Customer service is amazing

Dear Trader,
Thank you so much for taking the time to share such detailed and thoughtful feedback — we truly appreciate it! It's fantastic to hear that our TradingView integration, Razor accounts, MT5 execution, and customer service have all hit the mark for you over the past year. That's the full Pepperstone experience, and we're so thrilled it's all come together for you. We're always here at support@pepperstone.com whenever you need us. Thank you for choosing Pepperstone!
Team Pepperstone

PepperstoneBroker
Great spread. Fair swaps and commission. Smooth trading. And no issues with withdrawals. Loving it.

Dear Trader,
What wonderful feedback — thank you so much for the kind words and the 5 stars! Great spreads, fair swaps and commissions, smooth trading and hassle-free withdrawals — that's exactly the all-round trading experience we work hard to deliver for every one of our traders at Pepperstone. Knowing that comes through so clearly in your experience means a great deal to the whole team. We're always here at support@pepperstone.com should you need anything further. Thank you for being part of the Pepperstone community!
Team Pepperstone

PepperstoneBroker
I like most how simple is for trading. Everything about this broker i like +tradingview is so simple to BUY or SELL orders etc...

Dear Trader,
Thank you for your fantastic 5-star review! We’re delighted that you find trading with Pepperstone straightforward and that our TradingView integration makes placing buy and sell orders simple and convenient.
We truly appreciate your support and look forward to continuing to provide you with a smooth trading experience.
Team Pepperstone

PepperstoneBroker
It's really good if you use your own funds to trade, Swingtrade & don't need more than x30 leverage.

Dear Trader,
Thank you for your positive 4-star rating and for sharing your perspective. We’re pleased that Pepperstone suits your swing-trading approach and leverage preferences.
We appreciate your support and hope to make your future experience worthy of that fifth star. Please don’t hesitate to reach out to our support team directly at support@pepperstone.com if you need any assistance.
Team Pepperstone

PepperstoneBroker
I wish to use Trading view for Pepperstone but huge time lag in execution and closing the trade. Great if Pepperstone has is own app similar to TW that can be accessed from multiple devices

Dear Trader,
Thank you for your 5-star rating and for sharing your constructive feedback. We appreciate your interest in trading with Pepperstone through TradingView and understand that prompt execution and position management are essential to your experience.
We would be happy to investigate the delays you experienced and also discuss the Pepperstone platform options available across different devices. Please contact our support team directly at support@pepperstone.com so we can assist you personally.
We also appreciate your suggestion and will ensure your feedback is shared with the relevant team.
Team Pepperstone

PepperstoneBroker
Good spread but stop loss may unfavor you by some points and take profit may also favor you with points they not stoped exactly at your price but generally good for trading

Dear Trader,
Thank you for your positive 4-star rating and for sharing your observations.
During fast-moving or volatile market conditions, the execution price of a stop-loss order may differ from the requested level due to market gaps, available liquidity or slippage. Take-profit orders may also receive price improvement when a more favourable price is available.
We would be happy to review any specific execution with you. Please contact us from your registered email address at support@pepperstone.com, including the relevant account and order numbers.
We appreciate your feedback and are pleased that your overall trading experience has been positive.
Team Pepperstone

PepperstoneBroker
Pepperstone has been a great broker so far. Fast execution, competitive spreads, and a smooth trading experience. Highly recommended!

Dear Trader,
Thank you for your fantastic 5-star review and recommendation! We’re delighted that Pepperstone continues to meet your expectations and provide the reliable trading environment you value. Your confidence and support mean a great deal to our team.
We look forward to keeping your experience just as positive throughout your trading journey.
Team Pepperstone

PepperstoneBroker
1) Ask questions but reply very late. 2) Don't understand certain things . ask broker but no phone to call. . email reply not clear so wanna clarify but can't coz broker doesn't want to give contact number even though I ask for it to call to clarify hus email reply. 3) 1st broker in my entire investment journey who doesn't give phone number and customer can't call to clarify. 4) no video instructions to learn how to use pepper stone app or website. Bad. Very bad. 5) email reply also not clear after asking twice.
by jwwm66

Dear Trader,
Clear and timely communication is an important part of the service we aim to provide, and we understand how frustrating it must have been to receive responses that did not fully address your questions.
Pepperstone does provide telephone support. Our current regional contact numbers, together with our Live Chat and other available support channels, can always be found on the Contact Us section of the Pepperstone website. We certainly do not want any client to feel unable to reach us when further clarification is required.
We would also be happy to guide you through the Pepperstone app and website and direct you to the relevant learning resources.
Please contact us from your registered email address at support@pepperstone.com, or reach out through Live Chat so our team can locate your previous enquiries and provide clearer assistance.
Team Pepperstone

PepperstoneBroker
Orders not excute at exact price when buy market price .

Dear Trader,
Thank you for sharing your feedback. Market orders are executed at the best available price at the time they reach the market, which may differ from the price displayed when the order is submitted due to market movement, liquidity or slippage.
We would be happy to review the specific execution with you. Please contact us from your registered email address at support@pepperstone.com, including your trading account number and the relevant order or ticket number, so our team can investigate and provide a detailed explanation.
Team Pepperstone

PepperstoneBroker
Been trading with Pepperstone without any issues so far. However, I noticed that TradingView’s DOM is missing the Flatten/Close All function, which is available with some other brokers. It would be great if this functionality could be added, as it would be very useful for quickly closing all open positions.

Dear Justin,
Thank you for your positive 4-star rating and for sharing such a thoughtful suggestion. We’re pleased to know that your overall trading experience with Pepperstone has been smooth.

We understand how a Flatten/Close All option within TradingView’s DOM could make managing multiple open positions quicker and more convenient. While we cannot confirm future platform developments, we’ll ensure your feedback is shared with the relevant team for consideration.
Whenever you need any further assistance, please don’t hesitate to contact our support team directly at support@pepperstone.com.
Team Pepperstone

PepperstoneBroker