Get started

StoneX Trading

Broker
Traders
3.1 K
Trade

Reviews


Index sp500 cannot be traded through TV

Thank you for your review. We understand the importance of having reliable access to your account and the ability to manage your trades effectively. We would like to investigate the issue further and better understand the impact it has had on your trading experience.
To help us review the matter, please contact our support team and provide details of the issue, including when it occurred, the platform you were using, and any error messages or unexpected behaviour you encountered. Once we receive this information, we will ensure that the matter is reviewed by the appropriate team and work with you towards a resolution.
If you require assistance with an open position or an urgent trading matter, our Trade Desk is available during trading hours and can provide support with trade-related enquiries. You can also contact our support team by telephone, live chat, or email at uksupport@stonex.com.
If there are any personal circumstances, accessibility requirements, or additional support needs that may have affected your experience or your ability to contact us, please let us know so that we can provide appropriate assistance.
We appreciate you bringing this matter to our attention and welcome the opportunity to address your concerns.

StoneX TradingBroker
______ Zero Stars ________ Not working with TrdingView Stonex, has taken over Citiindex, now it does not work with Tradingview. Support are uesless.

Thank you for your feedback. We are sorry to hear that your experience has not met your expectations.

We would like the opportunity to understand your concerns and investigate whether there is anything we can do to resolve the issues you have encountered. If you are willing to provide further details, we will ensure that the matter is reviewed by the appropriate team.

Please contact us via email at uksupport@stonex.com, by telephone on 0800 060 8609, or through our live chat service. If there are any personal circumstances that may have affected your experience or if you need additional assistance, please let us know so that we can provide appropriate support.

StoneX TradingBroker
This should have been a 4 or 5 star review with a great offering of markets, competitive spreads and instant fills. That said, seemingly recent changes made with TradingView integration have fundamentally broken the platform when trading through TV. Trading through TV used to be excellent and have full functionality but now you can only set a TP & SL through the order window and can no longer modify them mid trade. This means that you can't bring your SL to break even, lock in profit or adjust your TP. As you can imagine, this is a major issue and forces you to babysit the trade or take on the added risk of setting separate individual orders to use as a form of TP & SL. Sometimes sporadically at random it will work so I have no Idea what is causing it. Like I said it didn't used to be this way it used to work perfectly, it's only been the past few months but I'm afraid until this issue is resolved I can't justify giving CI any higher than a 1 star. Sorry guys.
by KOWasp

We’re sorry to hear that your experience with us has not met your expectations. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience. Please email us at support.uk@cityindex.com. Thank you for your review. We strive for excellent customer service and are disappointed to hear that you did not have a positive experience. If you are having trouble reaching our support team through email, we strongly recommend contacting us via phone, or by using the live chat feature on our website.

StoneX TradingBroker
The platform itself would probably only get 2 stars from me, though this may be unfair as I do not have experience of equivalent platforms, but for an android phone the app always has minor glitches and sometimes major ones. The reason for 4 stars is the client service - the team always try very hard and very quickly to deal with issues, and if a platform issue has been expensive they have the power to arrange refunds.
by Apple53x

Thank you for your review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback. If you are having issues with your app, we encourage you to contact us so we can assist you with resolving the issue. For immediate assistance, we recommend that you contact us by phone at 0845 355 0801. Our support team is also available by live chat via our website or email at support.uk@cityindex.com

StoneX TradingBroker
Title: Excellent trading conditions and fast support I’ve had a very good experience with CI Markets so far. Spreads are very tight, execution is fast, and the platform is stable even during volatile markets. Customer support has been responsive and professional whenever I needed help. Overall, a reliable broker for active traders. Highly recommended.
by beshah27

We are glad to hear that you had such a positive experience with one of our onboarding specialists. We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. We appreciate your review, and we are happy to hear that you are enjoying our trading platform.

StoneX TradingBroker
Great trading platform, with very competitive spreads and execution per trade Customer service first class and great economic news feeds daily Looking forward to another new year 2026,
by pipspredator58

We’re glad to hear that we’ve met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with CityIndex. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance. Our support email is support.uk@cityindex.com and you can also call us directly toll free: 0203 194 1801 (local rate) or Freephone 0800 060 8609. Kind regards.

StoneX TradingBroker
Customer service really good and quick to answer the call; spread and and the execution rates are better!
by farshish5

Thank you for taking the time to share your positive experience with our services. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

StoneX TradingBroker
Have used Finspreads/City Index for around 30 years. Never had any complaints. The service and technology platform continue to improve year after year. Highly recommend.
by merandor68

Thank you for taking the time to share your positive experience with our services. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

StoneX TradingBroker
Have used them for decades, always had knowledgeable staff on the trading for trading, platform also works well for online trading. Have sorted out the issue of withdrawing fund, now get them same day.
by jrm1805

Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

StoneX TradingBroker
Has served me well for years now. I like the platform and features like on chart trading work really well. Easy to customise and get working for the individual. Good technical support avaiable also.
by timgreenway

Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!

StoneX TradingBroker
Quick execution at predictable prices, decent app
by brerruthven

Thank you for your 5-star review. We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We would love your feedback as you continue to use our platforms and services. Please email our support team with your comments and suggestions at support.uk@cityindex.com

StoneX TradingBroker

See all reviews 

Frequently asked questions


Brokers provide access to financial markets and execute trades. They act as intermediaries between traders and exchanges, providing the necessary infrastructure and tools to place buy and sell orders. They offer services such as order execution, market access, research, analysis, and customer support. Additionally, brokers facilitate the use of leverage, margin trading, and help ensure regulatory compliance, providing traders with a secure environment to trade effectively. Without brokers, individual traders would struggle to access markets and execute trades efficiently.
An order is an instruction for a broker to execute a trade - buy or sell an asset on behalf of a trader. Depending on your strategy, risk tolerance, and market condition, different kinds of orders can be more or less effective, let's see the basic ones.
- Market order. It's a basic type designed to buy or sell an asset immediately at the next price available
- Limit order. Specifies the maximum (for buying) or minimum (for selling) price at which a trader is willing to execute a trade. It's only executed if the price reaches the preset level. There are buy and sell limit orders - they're set to buy/sell an asset at or below/above a certain price
- Stop order. Triggered when an asset moves above or below a certain price level, always executed in the direction that the price is moving. There are stop-loss orders (automatically closes a position at a certain level if the market moves against you) and (initiates a trade when the price breaks a certain level)
Successful trading requires thorough preparation, ensuring every decision is well-informed and carefully considered. To develop a winning strategy, follow these key steps:
- Find the right asset using our screeners and heatmaps. Explore the stock market with the Stock Screener, track cryptocurrencies on the Crypto Coins Heatmap, and more tools to find in the main menu
- Analyze price movements on our Supercharts. Utilize multiple drawing tools, built-in indicators, and advanced features to gain deeper market insights
- Stay on top of market changes with the Economic Calendar and the latest news, helping you quickly adapt to shifting conditions
- Test your strategy in a risk-free environment with a Paper Trading account to see how it performs before committing real capital
- Choose a broker and start your trading journey with confidence once you have a clear strategy in place
A broker's rating on TradingView is based on its clients' reviews. We ensure broker ratings reflect real user experiences by allowing reviews only from verified TradingView users with active linked accounts. Recent ratings carry more weight, providing up-to-date insights for informed decisions. This approach promotes transparency and prevents manipulation. Make sure to rate your broker to help it improve its service and assits other users in their choice.
Leverage is a mechanism that allows traders to open larger positions with a smaller amount of capital. It basically means borrowing funds from a broker, often multiplying your position size by 5x, 10x, or more. For example, with 5x leverage, a $100 deposit could open a $500 trade with your broker lending you $400 you don't have. It's a popular technique, but remember that while leverage increases potential profits, it also magnifies losses, which is why it's essential to learn how to manage risks.

It's always worth preparing for trades before actually executing them. On TradingView, you can do this with our Paper Trading functionality.
Margin trading means an investor buying an asset by borrowing the balance from a broker. It allows traders to increase their buying power, enabling larger positions with less upfront capital. While it can provide greater market exposure with less capital and amplify potential gains, it also comes with increased risks:
- Increased risk of losses, including exceeding initial investment
- Interest costs on borrowed funds
- Potential for margin calls requiring additional deposits
Make sure to analyze an asset thoroughly and test your strategy on a Paper Trading account to ensure you're ready to navigate these risks.
Commissions in trading are fees that brokers charge for executing trades on behalf of traders. These costs help brokers maintain their platforms, provide essential services, and ensure smooth access to financial markets.

Understanding commission structures is essential for traders, as fees can impact overall profitability. Choosing a broker with competitive rates and transparent pricing ensures cost-effective trading.