Unfair Auto-Renewal Charge and Refund Denial Despite Same-Day Cancellation
I was charged an auto-renewal fee by TradingView on October 1, even though I canceled my subscription the very same day. Since then, I have had no access to their service.
TradingView refuses to refund me, claiming the refund depends on a dispute with American Express. This is false. My dispute with American Express has been closed, as I can prove with their records—yet TradingView still won’t refund me.
If the refund truly depended on the dispute, why hasn’t it been issued now that the dispute is closed? This seems like unfair billing and poor customer service.
I urge TradingView to refund the full amount immediately. Customers should not be charged after canceling an auto-renewal, especially when they never used the service and have clear proof to support their claim.
TradeStation Europe B.V. is registered with the Dutch Chamber of Commerce (no. 98426657), and authorised and regulated by the Dutch Authority for the Financial Markets in the Netherlands (AFM).
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Reviews from actual traders
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Best integration with TradingView. Great execution prices and low slippage.
The connection with TradeStation is not stable, it discounts multiple time which is very frustrating and i keep getting message that Trading is not possible as its not reciving any trade data even i have paid susbcription.
Second, the trades are slow, when i want to scalp its not possible as i get filled at worst price, compare to ThinkorSWIM and IBKR i use, they are really fast, so i lose lot of money using Tradingview and they need to improve the API integration and fill price.
Hi, justNS7. Thank you for the feedback, and we’re sorry for the frustration with your connection. Because connection and data issues can depend on your specific setup, our technical support team can look into what you’re seeing at 1-800-822-0512 or 1-954-652-7900, option 5. Please reference this review when you reach out.
When a trade is going my way and quickly, Tradestation likes to log me off and make me sign in and verify my account.
I tried to place a micro S&P buy that got rejected saying the order needed $11,000 purchasing power and the account has $4300. I thought the margin requirement was $2800
Hi, thank you for your feedback. Our Client Experience team is going to reach out to you privately regarding this issue.
scammers , they hold your money too long. and im probably gonna have more technical difficulties after leaving this review but if you waste my time ill waste yours , im changing brokers
Hi, spenderpc. We tried to locate your account to contact you directly but were unsuccessful due to the limited information available here. Please reach out to our Client Experience team and cite this conversation. They are aware of this and will be expecting to hear from you. You can connect via phone, live chat, or schedule a callback: tradestation.com/contact-us
will not allow a withdraw
We are very sorry to hear you had a bad experience and thank you for bringing it to our attention. Please reach out to us if there is anything else we can do to help by contacting Client Experience at 1-800-822-0512 or by visiting tradestation.com and clicking "Support" in the top right corner for chat and callback options.
good system, would be better if there was a built in journal that tracks your win rate like tradezilla
To hard to trade thing you need to spend $500+ worth of subscriptions to different markets and wait nearly 3 weeks for funding approval, once everything is set up im sure it would be fine. I went with it because its so widely used. Take this with a grain of salt and as a new user trying to figure out what im doing. But still, very frustrating.
Hi, Drako2205. Thanks for taking the time to share this feedback. Issues like the ones you've raised are best resolved with our team looking at your specific setup. Our Client Experience team can be reached at 1-800-822-0512, via live chat, or callback at tradestation.com/contact-us/?utm_source=tradingview&utm_medium=business development&utm_campaign=customer-care&utm_content=com&utm_term=rsp — please reference this review when you reach out so we can follow up directly.
the platform wont allow me to trade multiple cryptos and stock that some other platforms allow
Pretty easy to use. I like being able to set stops and take profits before placing the trade
Ease of use.
Sub minute charting.
Pinescript abilities.
Toggle of indicators right on chart with single click. Awesome it is!
Option of plotting alerts on chart with labels or chars. Miss the sound with alert though.
Great platform to start trading, the integration with TradingView works as expected. I will continue trading with Trade Station brokerage services.
What I dont know far outweighs what I do. This is my first real broker so I have only paper to compare with. That being said, I have been happy with my transactions via TV and the customer support has been very helpful.
For me it was customer service , had an issue called outside of office hours , set a time for them to call me and THEY DID CALL on time ,,, unfortunately i couldnt talk then . so i called back myself when i could talk and got a REAL PERSON in less than 5 minutes , so for that reason alone i will continue to use them for my futures broker
I like how it's easy to transition from one account to the next. Also, your money will be at the bottom of the desktop viewing screen. Hot keys make it easy to get in and out of trades.
I like how it's integrated to the Tradingview chart for easy buy/sell transactions that executes in split seconds.
So far seems very secure logging in. Very clean interface once inside.
Pretty good integration with the TradingView platform.
I highly welcome any updates coming in the future!
I have reached out to the customer support and worked with them to resolve the issue, however, it did not. the latest is that we are going to wait 24hr to see if the status revert back, if not there will be a ticket created regarding the API with TV. The other functionality that you can scale out is not available for now.
The waiting time for real-time service is very long. Sometimes it means waiting over half an hour to receive a response.
Today the record was broken, I've been waiting for over an hour and still no response.
Hi, kingu1. Our team has reached out to you directly regarding this matter. If you need further assistance, please contact our Client Experience team at ClientExperience@tradestation.com or call us at 1-800-328-9861.
I switched to TradeStation's TITAN X after years on Tradier Pro, and it's been a letdown. The platform looks modern but the important stuff for options traders isn't there.
No risk graph. No mid-price on positions. No intrinsic/extrinsic value shown for judging assignment risk. Can't split a grouped strategy to adjust one leg. The option chain doesn't even open centered on the current price — you have to scroll around to find it.
This isn't new technology I'm asking for. Thinkorswim and Tradier Pro already do all of this. TITAN X feels unfinished, like the rest of us are unpaid beta testers. I regret my move to Tradestation just because of Titan X.
Hi, nervous79. Thanks for taking the time to share this feedback. Issues like the ones you've raised are best resolved with our team looking at your specific setup. Our Client Experience team can be reached at 1-800-822-0512, via live chat, or callback at tradestation.com/contact-us/?utm_source=tradingview&utm_medium=organicsocial&utm_campaign=customer-care&utm_content=com&utm_term=rsp — please reference this review when you reach out so we can follow up directly.
Good service.
Fast exexusion.
Works fantastic with Tradingview
Tradestation is a solid platform and more importantly, its helpdesk is outstanding.